Your source of photonics CAD tools

Support & Training
Support

All our products come with 12 month free technical support and updates. We are happy to help our customers with any problems and do try our best to sort out any problems in our products as soon as possible-after all our reputation depends on it! Indeed, often problems can be solved and advice given over a simple phone call.

lf you require support on any of our products, contact us on one of the following:

Tel: +44 1865 324990   
Fax: +44 1865 324991   
Email: adsupport (active device models: PICWave, Harold)   
           support  (all other products)   

 

Instructions for submitting a support request

Training Schedule

We run regular online training courses for our products. Please email us on if you would like to register for a specific training session or if you would like further details about the courses. Please be aware that numbers are limited so make sure that you book in early!

You can find below the dates of our next training sessions.

Date Training Course Time Target time zones Registration
14th & 15th of October 2024 Online training for FIMMWAVE and FIMMPROP 8:30-13:30 Central European Summer time, over two days Europe and Asia Email us for more info
or to register
16th & 17th of October 2024 Online training for FIMMWAVE and FIMMPROP 7:30-12:30 Pacific Summer time, over two days The Americas Email us for more info
or to register
28th & 29th of October 2024 Online training for Harold and PICWave 7:30-12:30 Pacific Summer time, over two days America and Europe Email us for more info
or to pre-register
31st October 2024 Python workshop for Photon Design software including Kallistos 8:00 - 10:00 Pacific Summer The Americas Registrations not yet open. Email us for more info
1st of November 2024 Python workshop for Photon Design software including Kallistos 1030 - 12:30 Central European time Europe and Asia Registrations not yet open. Email us for more info
Lease & Maintenance Policy

All Leases contain Technical Support for entire duration of the lease. Lease renewal will include free updates and unlimited access to our Technical Support services (within reason).

For Perpetual Licenses, Technical Support is obtained through a Maintenance contract which is usually renewed annually. Renewal will include free updates.

Maintenance Rates:
The standard maintenance rate is 20% of the replacement value of a perpetual license (per year). For products that are receiving lower levels of development this rate may be reduced to somewhere in the range 10%-15% depending on the level of development. Please enquire for the exact rates for your license.